Orders are typically processed within 1-2 business days. Shipping times vary depending on your location and the shipping method selected at checkout. Most U.S. customers receive their orders within 3-7 business days. You’ll receive a confirmation email with tracking details once your order ships.

We want you (and your pet!) to be completely satisfied with your purchase. If you’re not happy with your order, you may return unopened and unused items within 30 days of delivery for a refund or exchange. Please note that perishable or customized items are not eligible for return. For more details or to start a return, contact our support team using the form below or email support@1stqualitypetsupplies.com.

If you need to update your shipping address, please contact us as soon as possible. Orders that haven’t yet shipped can often be updated quickly. Once an order is in transit, we may not be able to make changes, but we’ll do our best to help redirect your package.

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to follow your package’s progress right to your door. If you haven’t received your tracking info after a few days, check your spam folder or contact us for assistance.

We’re here to help! You can reach our customer service team by filling out the contact form on this page or emailing support@1stqualitypetsupplies.com. Our team typically responds within 24–48 business hours.

If you realize there’s an error in your shipping address, contact us immediately. The sooner we know, the better chance we have to correct it before your order ships. Unfortunately, once a package has been shipped, we cannot guarantee address changes.

We ship worldwide.

Whenever possible, we ship all items in a single package to reduce waste and keep shipping costs low. However, depending on product availability or warehouse location, your order may arrive in multiple packages. You’ll receive tracking information for each shipment.